COVID-19 Updates

Updated Monday 30 November 2020, 10.30 am

The Victorian Government update on 22 November outlines indoor pools can be open with a capacity of either 150 people at any one time, or one person per four square metres – whichever is less.

At Kingswim, we advise this number remains limited as our centres are subject to the density quotient of one person per four square metres.

This means that we are not yet able to open our programs to their usual capacity prior to our closure in March, but may have some more places available to families.

Kingswim centres across Queensland and NSW have resumed regular learn to swim programs from Monday 22 June.

Kingswim centres across ACT have resumed regular learn to swim programs from Monday 20 July.

Kingswim centres across Victoria have resumed regular learn to swim programs from Monday 9 November.

Read below for State and Territory-specific updates.

You can also access information on:

We encourage families to watch this video so you are aware of new measures currently in place at our centres as we work to ensure the safety and wellbeing of our families, staff, and the community as our number one priority.

Need help explaining the changes to your little ones? We’ve made a child friendly version of our video so that everyone feels comfortable coming back to swimming.

ACT

Kingswim is pleased to advise Baby Play classes have now recommenced in centres across ACT.

Based on current restrictions in ACT, particularly in regards to capacity at our centre, we are confident it is now safe to resume our Baby Play classes, with no additional changes required to our program.

For parents wishing to attend any Baby Play classes at our ACT centres, please contact the Customer Care Team to book ahead.

We continue to ask all families to be mindful of guidelines in place regarding the availability of change rooms and showering facilities.

These facilities will not be available for use at the following times:

Deakin:

  • Thursday afternoons
  • Sundays

Macgregor:

  • Weekday afternoons
  • Saturdays
  • Sundays

Majura Park:

  • Saturdays
  • Sundays

Change tables for infants will remain available for families at these times.

At the conclusion of swimming lessons, we ask families to wrap up their little ones in a towel, dressing gown or warm clothes, leave the centre promptly, and change at home.

We also ask families to take these steps where possible, even at times when change rooms are available. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Our ACT centres are open for Aquacise as of Monday 6 July, Learn to Swim programs as of Monday 20 July, and Baby Play classes as of Monday 31 August.

For more information, jump to the reopening our centres section. 

 

Queensland

Kingswim centres in Queensland remain open to families in line with new restrictions announced by the State Government on Saturday 22 August.

The Queensland State Government announced that mass gatherings would be reduced to a maximum of 10 people in restricted areas, including the City of Brisbane where our centres in Carindale and Lutwyche are located. In other parts of Queensland, the maximum number allowed for mass gatherings is 30 people.

However, the Government has made clear that these limits do not apply to businesses currently operating with an Industry COVIDSafe plan.

As Kingswim is currently operating under the Swimming Pool Aquatic Centre Industry COVIDSafe plan, we are pleased to advise that all Kingswim centres in Queensland will remain open and will not be required to reduce the number of people in our program.

Our Queensland centres are open as of Monday 22 June.

For more information, jump to the reopening our centres section. 

 

Victoria

The Victorian Government update on 22 November outlines indoor pools can be open with a capacity of either 150 people at any one time, or one person per four square metres – whichever is less.

At Kingswim, we advise this number remains limited as our centres are subject to the density quotient of one person per four square metres.

This means that we are not yet able to open our programs to their usual capacity prior to our closure in March, but may have some more places available to families.

We would also like to remind families of safety measures in place at centres which remain unchanged since the latest Government announcement.

  • only one guardian per family attends swimming lessons.
  • no siblings attend, unless they are under 12 months old, or have a lesson at the same time, or immediately following one another (This is a requirement under Victorian Government restrictions)
  • QR codes must be scanned upon entry to the centre (now a mandatory method of contact tracing information). You can register for one via this form. 

Our Victoria centres are open as of Monday 9 November.

For more information, jump to the reopening our centres section. 

 

New South Wales

The New South Wales Government has just recently lifted the relevant restrictions effective from Saturday 13 June, allowing us to open our program, as well providing a COVID-19 Safe Plan for swimming pools. We are able to re-open as we have taken the necessary steps to implement and comply with the industry’s COVID-19 Safety Plan.  

Since the NSW Government has made these changes, we can operate with eased restrictions in our centre, ensuring we can safely operate our programs at the high quality level our families are used to. These eased restrictions include:

  • the number of people in our centres can be up to the maximum capacity of the centre, as determined by the one person per four square metre rule
  • the number of people in the pool is in line with one person per four square metres
  • our swimming teachers can be in the water with the children, providing supervision for safety and any necessary hands on correction

Our NSW centre is open as of Monday 22 June.

For more information, jump to the reopening our centres section. 

 

Reopening our centres

We have been working hard during our closure period to ensure our centres are ready for your return. Some additional measures have been put in place to ensure the safety and wellbeing of staff and families.

These measures include:

  • taking temperatures when you arrive in centre. Anyone with a temperature of 38°C and above will not be able to enter the centre
  • hand sanitising stations provided upon entry
  • markers on the floor and seats to help assist with 1.5m social distancing guidelines
  • card-only payments.

When you arrive in centres, you will also see that:

  • To manage centre capacity, and ensure social distancing, we ask that:
    • only one guardian per family attends swimming lessons.
    • In Victoria, no siblings are able to attend, unless they are under 12 months old or also swimming in the program. (This is a Victorian Government mandated restriction)
  • we will not be selling food or beverages for a while
  • a member of our team will be constantly cleaning the centre, including frequently used surfaces
  • our water fountains will be closed, so please bring a drink bottle.

For contact tracing purposes, we also require all families to follow this process:

  1. Any parents, guardians and visitors, including primary account holders, must fill in this form prior to their next arrival at Kingswim.
  2. Upon submitting this form, you will receive an email containing a unique QR code. Please do not share this code with any family or friends. All guardians are required to fill this form to receive their own unique QR code if visiting Kingswim centres.
  3. When arriving at Kingswim for your next lesson, have your QR code ready on your phone for our team to scan and register your attendance.
  4. You can continue using this QR code to sign in for every subsequent visit at Kingswim.

If you don’t have an email application installed on your phone, we recommend taking a screenshot of your email with your QR code fully visible to easily access each time you arrive. Alternatively, you can print your email out at home and bring with you to our centres to scan.

As we re-open in Victoria, change rooms will not be open for use but toilets and baby change tables will be available. Following your child’s lesson, we ask that you wrap them in a towel to dry off, exit the centre as quickly as possible, and shower and change at home.

To assist with keeping traffic in the centre to a minimum, we also ask that families arrive at the pool with their children ready for their lesson wearing swimming gear underneath a dressing gown and appropriate footwear.

Government restrictions across ACT, New South Wales and Queensland have allowed changing room facilities to be open, but we ask that you note the following measures:

  • wipe down the benches before and after use with the provided wipes
  • don’t use showers marked as closed to ensure social distancing
  • hair dryers will not be available for use
  • exit as quickly as possible to ensure everyone can use the facilities.

While ACT restrictions allow change room facilities to be open, to address issues regarding capacity at centres, there are new guidelines in place regarding the availability of change rooms and showering facilities at certain times of the week, effective from Wednesday 29 July.

These facilities will not be available for use at the following times:

Deakin:

  • Thursday afternoons
  • Sundays

Macgregor:

  • Weekday afternoons
  • Saturdays
  • Sundays

Majura Park:

  • Saturdays
  • Sundays

Change tables for infants will remain available for families at these times.

At the conclusion of swimming lessons, we ask families to wrap up their little ones in a towel, dressing gown or warm clothes, leave the centre promptly, and change at home.

We also ask families to take these steps where possible, even at times when change rooms are available. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Watch our video on what to expect when you return to centres.

 

Debits and credits

When Kingswim closed its centres across the country in March due to the Government regulations, credits were applied to all family accounts for the outstanding lessons.

For our Victorian families, the expiry of these credits has been extended until 2 April 2021, which is the end of Term 1.

 

Contacting the Customer Care Team

From Tuesday 21 July, members of our Customer Care Team are working remotely from home.

All calls and enquiries will be directed through to this team, to ensure that our staff in centres can focus on running our programs and maintaining new safety measures put in place.

While you can still contact us via phone, it may take a little longer to reach you due to these changes. Please be mindful when speaking with our team over the phone, there may also be background noises that come with working from home, including furry friends or little ones.

To help us get to all family enquiries as soon as possible, we ask families to email us at info@kingswim.com.au. If required, our team will be able to call you to assist with your enquiry. We appreciate all of our families’ understanding and support during this time.

Frequently Asked Questions

Which Kingswim centres are open?
What safety measures are you putting in place?
Where is the best place to look for updates or information from Kingswim?
What happened to my account and debits while centres were closed?
What happens to the swims I missed?
Are you taking enrolments when you reopen?
Are your change rooms closed?
What will I need to bring with me for swimming lessons?
Are Adult Learn to Swim Classes running?
Are Baby Play classes running?
What if my question hasn’t been answered?

Kingswim Resources

Hey Kids! We’re back! Information for Children

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Kingswim Centres are Reopening! Information for Parents

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Download our Kingswim Activity Book!

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Download Edition 2 of our Kingswim Activity Book!

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Download Edition 3 of our Kingswim Activity Book!

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