Customer portal instructions

Visit your centre page to access the ​Customer portal for your centre

Follow your child’s swimming journey every step of the way with the Kingswim Customer App. You will be able to view your child’s progress as they are awarded stars each time they master a new skill. Learn what skills we are teaching your child and what they need to do to progress to the next level.

You can also book new classes, transfer classes to a new day or time, book holiday fast track programs or even makeup classes.

The Kingswim Customer App allows you to let us know when your child is going to be absent from swimming to ensure you receive a makeup token. You can also view and update your account details, view charges and make payments.

Download the app today by visiting the app store or google play, simply search for Kingswim. The Customer Portal can also be access via a web browser.

Check out the helpful video clips below:

1. Customer Portal Web

2. iClass Access & Login

3. Customer Portal Login - after initial access

4. Assessments and Skill Tracking

5. Future Absences and Makeups

6. Enrolments Current and Moving to new time

7. Payments, Transaction History and Account Info

8. Navigation

9. Purchasing Aquacise class passes