COVID-19 Updates

Updated Monday 28 June 2021, 12pm

Latest Update

ACT – Masks are mandatory whilst at Kingswim in the ACT for anyone over the age of 12.

NSW – Following the NSW Government announcement on Saturday 26 June, Kingswim Macarthur Square is closed due to stay-at-home orders. 

QLD – Following the QLD Government announcement on Monday 28 June, masks are mandatory at our centres in Queensland. We will also be following the 1 person per 4 square metre rule. 

VIC – Casual Learn to Swim bookings will continue at our Victorian centres from Monday 28 June until Friday 9 July, and these dates are now open to book into. Although we would normally be closed during the second week of holidays, due to the impact the closure has had, we will be open for casual Learn to Swim bookings during this week (Monday 5 July – Friday 9 July) as well, excluding our Frankston centre. Please check your email or SMS for your centres booking link.

For the latest updates on Kingswim centres in NSW and Victoria, please read the state specific sections below. 

 

Read below for State and Territory-specific updates.

You can also access information on:

For what to expect when you return to centres, watch our video.

We encourage families to watch this video so you are aware of new measures currently in place at our centres as we work to ensure the safety and wellbeing of our families, staff, and the community as our number one priority.

Need help explaining the changes to your little ones? We’ve made a child friendly version of our video so that everyone feels comfortable coming back to swimming.

 

ACT

Following the ACT Government announcement on Sunday 27 June, masks are mandatory at our centres for anyone over the age of 12, whilst not in the water. 

Checking into our centre using the Check In CBR app is mandatory for contract tracing purposes under the ACT Government’s Public Health Direction for all visitors to our centre over the age of 16. 

Download the Check in CBR app via Google Play or the App Store

If you do not have a smart phone or tablet, our team in centre can check you in to the app through our own device at reception, which will require you to verbally share the necessary information with them.

See below for more information on safety measures.

 

New South Wales

Following the NSW Government’s announcement on Saturday, Kingswim Macathur Square will be temporarily closed for the entirety of the mandated lockdown in the Greater Sydney area, until at least Friday 9 July 2021. 

There is no need to contact our Customer Care Team, as credits (where relevant) for any missed classes due to the lockdown will be automatically applied to your account.

We will be following any further announcements closely and will continue to update you if anything changes. 

 

Queensland

Following the Queensland Government’s announcement on Monday 28 June, masks will be mandatory to wear whilst at Kingswim. 

This will be mandatory for those over the age of 12 and whilst you are not in the water. 

We will also be following the requirement of 1 person per 4sqm in our centre. Due to the size of our centres, we should not have to adapt our program to accommodate this new restriction, but we ask families to follow the below:

  • Only one parent or guardian may accompany each child swimming with us, and where possible, one per family is preferred.
  • Arrive no more than five minutes before your lesson time.
  • Change rooms remain open but please arrive ready for your lesson, and where possible wrap and go after your lesson.
  • Please socially distance and maintain 3 platypus between yourself and others.
  • Scan the QR code and sign in upon entry.

Thank you in advance for complying with the above.

We will be following any further announcements closely and will continue to update you if anything changes. 

Check in to our centres is done using the Check In Queensland App.

Download the Check In Queensland app via Google Play or the App Store. 

 

See below for more information on safety measures.

 

Victoria

Casual Learn to Swim bookings will continue at our Victorian centres from Monday 28 June until Friday 9 July, and these dates are now open to book into, so please secure your spot quickly to avoid missing out.

Although we would normally be closed during the second week of holidays, due to the impact the closure has had, we will be open for casual Learn to Swim bookings during this week (Monday 5 July – Friday 9 July) as well, excluding our Frankston centre. 

Please check your email or SMS for your centres booking link.

Our Kingswim team are looking forward to returning to our normal program from Monday 12 July, the start of Term 3. We will email you in advance to remind you of your Term 3 class time. 

The direct debit will occur as planned on Thursday 15 July, and the value of any remaining credits, that have not been used to book a casual lesson will be taken off your normal monthly debit price.

Some families may have a replacement lesson for the Queen’s Birthday, Labour Day or ANZAC Day holiday on their account. You may book into a casual lesson to use this and please put this in the comment section when making a booking.

QR code scanning remains a condition of entry for contact tracing purposes. Check in to our centres is done using the Service Victoria App. 

Download the Service Victoria app via Google Play or the App Store. 

 

Safety Measures

Please read above to see specific measures based on your state/territory location. Additional measures are in place in our centres to ensure the safety and wellbeing of staff and families.

These measures include:

  • hand sanitising stations provided upon entry
  • markers on the floor and seats to help assist with 1.5m social distancing guidelines
  • card-only payments.

When you arrive in centres, you will also see that:

  • we are currently not selling food or beverages
  • a member of our team will be constantly cleaning the centre, including frequently used surfaces
  • our water fountains will be closed, so please bring a drink bottle.

To assist with keeping traffic in the centre to a minimum, we also ask that families arrive at the pool with their children ready for their lesson wearing swimming gear underneath a dressing gown and appropriate footwear.

We also ask families to wherever possible, wrap and go following your lesson. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Watch our video on what to expect when you return to centres.

 

QR Code

For contact tracing purposes, we also require all families to follow this process:

  1. Any parents, guardians and visitors, including primary account holders, must fill in this form prior to their next arrival at Kingswim.
  2. Upon submitting this form, you will receive an email containing a unique QR code. Please do not share this code with any family or friends. All guardians are required to fill this form to receive their own unique QR code if visiting Kingswim centres.
  3. When arriving at Kingswim for your next lesson, have your QR code ready on your phone for our team to scan and register your attendance.
  4. You can continue using this QR code to sign in for every subsequent visit at Kingswim.

If you don’t have an email application installed on your phone, we recommend taking a screenshot of your email with your QR code fully visible to easily access each time you arrive. Alternatively, you can print your email out at home and bring with you to our centres to scan.

For our centres in ACT, this process is different as we require checking in via the Check In CBR app. To check in using the app, follow this process:

  1. Download the app on your phone via Google Play or the App Store
  2. Register your details through the app (only required once)
  3. Upon arriving at Kingswim, open the Check in CBR App, and select check in now
  4. Hover your phone over the QR codes displayed in our centres
  5. Once you have completed your check-in, show a member of our team to confirm

For our centres in Victoria, we are starting to use the Victorian Government’s QR Code Service.

  1. Open the camera on your smartphone
  2. Point your camera to the QR code in centre
  3. Open the link to Service Victoria app
  4. Complete your details and submit
  5. Show our staff the completed form
  6. You can also download the Services app from the Google Play Store or Apple App Store

 

Debits and credits

When Kingswim closed its centres across the country in March due to the Government regulations, credits were applied to all family accounts for the outstanding lessons.

For our Victorian families, the expiry of these credits has been extended until 4 July 2021, which is the end of Term 2.

Frequently Asked Questions

Which Kingswim centres are open?
What safety measures are you putting in place?
Where is the best place to look for updates or information from Kingswim?
What happened to my account and debits while centres were closed?
What happens to the swims I missed?
Are your change rooms closed?
What will I need to bring with me for swimming lessons?
Are Adult Learn to Swim Classes running?
Are Baby Play classes running?
What if my question hasn’t been answered?

Kingswim Resources

Hey Kids! We’re back! Information for Children

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Kingswim Centres are Reopening! Information for Parents

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Download our Kingswim Activity Book!

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Download Edition 2 of our Kingswim Activity Book!

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Download Edition 3 of our Kingswim Activity Book!

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