COVID-19 Updates

Updated Friday 8 October 2021, 12:00pm

Latest Update

ACT – Kingswim centres in the ACT will be reopening to the maximum of 25 swimmers, as of Friday 15 October. Due to capacity restrictions we will be running a program with limited capacity for two weeks that you can book into online. Our regular program will commence once we are able to return larger numbers of swimmers from 29 October (assuming no changes are made by the Government).

NSW – Following the recent NSW Government announcement, we are excited to confirm that Kingswim Macarthur Square will reopen from Monday 11 October.

In line with the Government restrictions, any guardians accompanying children in our centre must be fully vaccinated, as well as any swimmers over the age of 16. All of our staff and teachers working when we reopen are fully vaccinated and we are committed to doing everything we can to keep our families and staff safe.

VIC – Following the VIC Government announcement on Monday 16 August, all Kingswim centres in Victoria will remain closed due to the extended lockdown.

 

For the latest updates on Kingswim centres across Australia, please read the state specific sections below.

 

Read below for State and Territory-specific updates.

You can also access information on:

For what to expect when you return to centres, watch our video.

We encourage families to watch this video so you are aware of new measures currently in place at our centres as we work to ensure the safety and wellbeing of our families, staff, and the community as our number one priority.

Need help explaining the changes to your little ones? We’ve made a child friendly version of our video so that everyone feels comfortable coming back to swimming.

 

ACT

We will be reopening our centres to the maximum of 25 swimmers at a time, as of 15 October. Due to capacity restrictions we will not be able to return with our regular program straight away. We will be running a program with limited capacity for two weeks that you can book into online, and will commence our regular program once we are able to return larger numbers from 29 October (assuming no changes are made by the Government).

This online booking method means we can easily manage bookings with the small capacity numbers, ensure no family loses their place in our regular program and avoids long waits on the phone to our customer care team.

Bookings through the online system will be paid at the time of booking at our pro rata lesson prices. Any existing credits on your Kingswim account will not be able to be used for this two week casual program, but will be there when we return to the regular program.

The booking link has been sent to families via email and SMS.

Please note that we will be returning with the following COVID safe practices in place:

  • One guardian per child and where possible only one guardian per family. No additional
    spectators will be allowed in centre
  • Siblings who are not participating in a lesson will not be able to attend our centre
    (children under 12 months are exempt)
  • Mandatory QR code check in upon entry
  • Masks must be worn by anyone over the age of 12 whilst they are out of the water in
    our centre
  • Change rooms will be open for use, but please use the provided wipes to clean any
    surfaces after use and follow social distancing

We ask you to be kind to our staff during this time and respect these non-negotiable rules that will be in place. They ensure we can operate within the ACT Government restrictions, can return our staff teams to work and importantly get kids back in the water learning lifesaving skills.

 

New South Wales

Following the NSW Government announcement this week, we are excited to confirm that we will be reopening Kingswim Macarthur Square from Monday 11 October 2021.

The current guidelines state we can return with one person per four square metres which will mean minimal disruption to our current program. We will be in touch directly with families if any lesson times change due to capacity restrictions.

In line with the Government restrictions, any guardians accompanying children in our centre must be fully vaccinated, as well as any swimmers over the age of 16.

At this stage, we are unsure when our programs will be able to reopen to everyone, regardless of vaccination status, but are hopeful this will occur at the latest on 1 December 2021.

All of our staff and teachers working when we reopen on Monday are fully vaccinated and we are committed to doing everything we can to keep our families and staff safe.

Please note that we will be returning with the following COVID safe practices in place:

  • We will need to sight a confirmation of vaccination status by:
  • One guardian per child and where possible only one guardian per family. No additional spectators will be allowed in centre
  • Siblings who are not participating in a lesson will not be able to attend our centre (children under 12 months are exempt)
  • Mandatory QR code check in upon entry
  • Masks must be worn by anyone over the age of 12 whilst they are out of the water in our centre

Credits for missed lessons due to our closure have automatically been applied to your account. For anyone with a class from Monday 11 to Thursday 14 October, we will run a debit for your first lesson back on Monday 11 October. The next regular monthly direct debit will occur on Friday 15 October, and the value of any remaining credits will be taken off one or both of these debits as relevant.

If you are awaiting your second vaccination in the next few weeks and would like to suspend your lessons in line with our suspension policy, please fill out the suspension of account form and we can process this for you.

If you are not looking to return to the program for any reason and would like to cancel your lessons, please fill out our cancellation form online and we can process this for you.

 

Victoria

Following the Victorian Government announcement on Monday 16 August, all Kingswim centres in Victoria will remain closed due to the extended lockdown.

There is no need to contact our Customer Care Team, as credits (where relevant) for any missed classes due to the lockdown will be automatically applied to your account.

 

 

Safety Measures

Please read above to see specific measures based on your state/territory location. Additional measures are in place in our centres to ensure the safety and wellbeing of staff and families.

These measures include:

  • hand sanitising stations provided upon entry
  • markers on the floor and seats to help assist with 1.5m social distancing guidelines
  • card-only payments.

When you arrive in centres, you will also see that:

  • we are currently not selling food or beverages
  • a member of our team will be constantly cleaning the centre, including frequently used surfaces
  • our water fountains will be closed, so please bring a drink bottle.

To assist with keeping traffic in the centre to a minimum, we also ask that families arrive at the pool with their children ready for their lesson wearing swimming gear underneath a dressing gown and appropriate footwear.

We also ask families to wherever possible, wrap and go following your lesson. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Watch our video on what to expect when you return to centres.

 

Frequently Asked Questions

Which Kingswim centres are open?
What safety measures are you putting in place?
Where is the best place to look for updates or information from Kingswim?
What happened to my account and debits while centres were closed?
Are your change rooms closed?
What will I need to bring with me for swimming lessons?
What if my question hasn’t been answered?

Kingswim Resources

Hey Kids! We’re back! Information for Children

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Kingswim Centres are Reopening! Information for Parents

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Download our Kingswim Activity Book!

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Download Edition 2 of our Kingswim Activity Book!

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Download Edition 3 of our Kingswim Activity Book!

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