COVID-19 Updates

Updated Friday 26 February 2021, 12pm

Latest Update

Following the Victorian Government update on Friday 26 February, Kingswim can advise that the wearing of face masks is no longer mandatory in our centres.

We do still advise that families bring a mask with them to swimming lessons, and wear them in instances where it is not possible to socially distance from others.

 

Read below for State and Territory-specific updates.

You can also access information on:

For what to expect when you return to centres, watch our video.

We encourage families to watch this video so you are aware of new measures currently in place at our centres as we work to ensure the safety and wellbeing of our families, staff, and the community as our number one priority.

Need help explaining the changes to your little ones? We’ve made a child friendly version of our video so that everyone feels comfortable coming back to swimming.

 

ACT

From Wednesday 2 December 2020, the ACT Territory Government has eased restrictions around capacity, extending from a capacity of one person per four square metres, to one person per two square metres.

Temperature checking and wearing of face masks are also no longer a condition of entry.

QR code scanning remains a condition of entry for contact tracing purposes. See below for more information on safety measures.

 

New South Wales

From Monday 7 December 2020, the NSW State Government has eased restrictions around capacity, extending from a capacity of one person per four square metres, to one person per two square metres.

Although not mandatory, it is recommended to wear a face mask whilst in the centre. The NSW Government requires you to carry a clean face mask with you at all times and wear it if it is hard to maintain 1.5 metres of physical distance from others.

QR code scanning remains a condition of entry for contact tracing purposes. See below for more information on safety measures.

 

Queensland

Although it is not mandatory to wear a face mask whilst in the centre, the QLD Government recommends you carry a clean face mask with you for situations where you may not be able to maintain social distancing.

QR code scanning remains a condition of entry for contact tracing purposes. See below for more information on safety measures.

 

Victoria

Following the Victorian Government update on Friday 26 February, Kingswim can advise that the wearing of face masks is no longer mandatory in our centres.

We do still advise that families bring a mask with them to swimming lessons, and wear them in instances where it is not possible to socially distance from others.

See below for more information on safety measures in our centres.

 

Safety Measures

Please read above to see specific measures based on your state/territory location. Additional measures are in place in our centres to ensure the safety and wellbeing of staff and families.

These measures include:

  • hand sanitising stations provided upon entry
  • markers on the floor and seats to help assist with 1.5m social distancing guidelines
  • card-only payments.

When you arrive in centres, you will also see that:

  • to manage centre capacity, and ensure social distancing, we ask that:
    • only one guardian per family attends swimming lessons.
    • In Victoria, no siblings are able to attend, unless they are under 12 months old or also swimming in the same program.
  • we are currently not selling food or beverages
  • a member of our team will be constantly cleaning the centre, including frequently used surfaces
  • our water fountains will be closed, so please bring a drink bottle.

To assist with keeping traffic in the centre to a minimum, we also ask that families arrive at the pool with their children ready for their lesson wearing swimming gear underneath a dressing gown and appropriate footwear.

We also ask families to wherever possible, wrap and go following your lesson. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Watch our video on what to expect when you return to centres.

 

QR Code

For contact tracing purposes, we also require all families to follow this process:

  1. Any parents, guardians and visitors, including primary account holders, must fill in this form prior to their next arrival at Kingswim.
  2. Upon submitting this form, you will receive an email containing a unique QR code. Please do not share this code with any family or friends. All guardians are required to fill this form to receive their own unique QR code if visiting Kingswim centres.
  3. When arriving at Kingswim for your next lesson, have your QR code ready on your phone for our team to scan and register your attendance.
  4. You can continue using this QR code to sign in for every subsequent visit at Kingswim.

If you don’t have an email application installed on your phone, we recommend taking a screenshot of your email with your QR code fully visible to easily access each time you arrive. Alternatively, you can print your email out at home and bring with you to our centres to scan.

For our centres in ACT, this process is different as we now advise checking in via the Check In CBR app. To check in using the app, follow this process:

  1. Download the app on your phone via Google Play or the App Store
  2. Register your details through the app (only required once)
  3. Upon arriving at Kingswim, open the Check in CBR App, and select check in now
  4. Hover your phone over the QR codes displayed in our centres
  5. Once you have completed your check-in, show a member of our team to confirm

Debits and credits

When Kingswim closed its centres across the country in March due to the Government regulations, credits were applied to all family accounts for the outstanding lessons.

For our Victorian families, the expiry of these credits has been extended until 2 April 2021, which is the end of Term 1.

 

Contacting the Customer Care Team

Currently the members of our Customer Care Team are working remotely from home.

All calls and enquiries will be directed through to this team, to ensure that our staff in centres can focus on running our programs and maintaining new safety measures put in place.

While you can still contact us via phone, it may take a little longer to reach you due to these changes. Please be mindful when speaking with our team over the phone, there may also be background noises that come with working from home, including furry friends or little ones.

To help us get to all family enquiries as soon as possible, we ask families to email us at info@kingswim.com.au. If required, our team will be able to call you to assist with your enquiry. We appreciate all of our families’ understanding and support during this time.

Frequently Asked Questions

Which Kingswim centres are open?
What safety measures are you putting in place?
Where is the best place to look for updates or information from Kingswim?
What happened to my account and debits while centres were closed?
What happens to the swims I missed?
Are your change rooms closed?
What will I need to bring with me for swimming lessons?
Are Adult Learn to Swim Classes running?
Are Baby Play classes running?
What if my question hasn’t been answered?

Kingswim Resources

Hey Kids! We’re back! Information for Children

learn more

Kingswim Centres are Reopening! Information for Parents

learn more

Download our Kingswim Activity Book!

learn more

Download Edition 2 of our Kingswim Activity Book!

learn more

Download Edition 3 of our Kingswim Activity Book!

learn more