COVID-19 Updates

Updated Wednesday 19 January 2021, 6:00pm

Latest Update

ACT – The ACT Government requires masks must to be worn in centre, when out of the water, by
anyone aged 12 and over as well as mandatory check in via the Check In CBR App.

NSW – Please check in using the Service NSW App when you arrive. Face masks are mandatory to
wear in our centre, whilst out of the water, for anyone aged 12 and over.

QLD – Kingswim families are required to check in using the Check In Qld app. Masks are not
mandatory but are highly recommended where physical distancing is not possible.

VIC – Masks must be worn by anyone over the age of 8 whilst they are out of the water in our
centre. You must also check in using the Services Victoria App upon arrival.


Please do not attend your swimming lesson if you are unwell or if someone if your household is
isolating. You can utilise a make-up lesson or use suspensions for an extended period.


For the latest updates on Kingswim centres across Australia, please read the state specific sections below.


Read below for State and Territory-specific updates.

You can also access information on:

For what to expect when you return to centres, watch our video.

We encourage families to watch this video so you are aware of new measures currently in place at our centres as we work to ensure the safety and wellbeing of our families, staff, and the community as our number one priority.

Need help explaining the changes to your little ones? We’ve made a child friendly version of our video so that everyone feels comfortable coming back to swimming.



From Friday 12 November, families are no longer required by the ACT Government to wear a mask whilst in our centre. However given that we teach young children in our centres, we highly recommend you still wear your mask whilst at Kingswim. It is a simple way to help reduce the potential for transmission and keep children and vulnerable people in our community safe.

You will notice our staff will still be wearing a mask while working out of the water.

A reminder checking in using the QR code check is still mandatory upon entry.


New South Wales

Kingswim Macarthur Square reopened for Learn to Swim lessons from Monday 11 October 2021.

In line with the Government restrictions, any guardians accompanying children in our centre must be fully vaccinated, as well as any swimmers over the age of 16.

All of our staff and teachers working when we reopen on Monday are fully vaccinated and we are committed to doing everything we can to keep our families and staff safe.

Please note we have the following COVID safe practices in place:

  • We will need to sight a confirmation of vaccination status by:
  • Mandatory QR code check in upon entry
  • Masks must be worn by anyone over the age of 12 whilst they are out of the water in our



Following the Victorian Government’s health advice and the Victorian Roadmap, our Victorian
centres reopened from Wednesday 3 November.

In line with the Open Premises Directions from the Victorian Government, as of 11:59pm 22 November 2021, anyone attending our centres for the purpose of participating in a swimming lesson, as well as the accompanying parent, guardian or carer are no longer required to be fully vaccinated.

Other visitors for program other than learn to swim classes, such as for Aquacise or Hydrotherapy are still required to be fully vaccinated.

A reminder for the COVID safe practices in place at Kingswim:

  • Mandatory QR code check in upon entry.
  • Masks must be worn by anyone over the age of 12 whilst they are out of the water in our
  • Change rooms will be open but wherever possible, we ask families to wrap and go.

Credits for missed lessons due to our closure have automatically been applied to your account. We ran a one-off debit on Wednesday 3 November to take payment for any lessons between 3 and 14 November. The next regular monthly direct debit occurred on Monday 15 November, and the value of any remaining credits were taken off one or both of these debits as relevant. Families were given notice of our return and had until 1 November 2021 to notify us if they did not wish to return and we would waive the 30 day notice period for cancellations.


Safety Measures

Please read above to see specific measures based on your state/territory location. Additional measures are in place in our centres to ensure the safety and wellbeing of staff and families.

These measures include:

  • hand sanitising stations provided upon entry
  • markers on the floor and seats to help assist with 1.5m social distancing guidelines
  • card-only payments.

When you arrive in centres, you will also see that:

  • we are currently not selling food or beverages
  • a member of our team will be constantly cleaning the centre, including frequently used surfaces
  • our water fountains will be closed, so please bring a drink bottle.

To assist with keeping traffic in the centre to a minimum, we also ask that families arrive at the pool with their children ready for their lesson wearing swimming gear underneath a dressing gown and appropriate footwear.

We also ask families to wherever possible, wrap and go following your lesson. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Watch our video on what to expect when you return to centres.


Frequently Asked Questions

Which Kingswim centres are open?
What safety measures are you putting in place?
Where is the best place to look for updates or information from Kingswim?
What happened to my account and debits while centres were closed?
Are your change rooms closed?
What will I need to bring with me for swimming lessons?
What if my question hasn’t been answered?

Kingswim Resources

Hey Kids! We’re back! Information for Children

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Kingswim Centres are Reopening! Information for Parents

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Download our Kingswim Activity Book!

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Download Edition 2 of our Kingswim Activity Book!

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Download Edition 3 of our Kingswim Activity Book!

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