COVID-19 Updates

Updated Friday 03 July 2020, 10am

Victoria recommences Learn to Swim, ACT centres open for Aquacise

Kingswim is excited to announce that:

  • from Monday 13 July, all centres across Victoria will re-open their doors to families and resume Learn to Swim programs for young children
  • from Monday 6 July, centres across ACT will re-open for Aquacise classes.

This follows from centres across New South Wales and Queensland, which have already resumed Learn to Swim programs as of Monday 22 June.

Read below for State and Territory-specific updates. 

You can also access information on:

 

For what to expect when you return to centres, watch our video.

Need help explaining the changes to your little ones? We’ve made a child friendly version of our video so that everyone feels comfortable coming back to swimming.

 

Victoria

Over the past few weeks, Kingswim has been working to understand how we can run our regular weekly program within the current restrictions, without affecting the program quality and ensuring it is an enjoyable experience for our families. We believe we are now in a position to safely recommence our weekly Learn to Swim programs.

We will be following all Victorian Government regulations including:

  • Indoor swimming pools can have a maximum of 20 patrons (in the pool).
    There is no limit on the number of people per lane in each pool.
  • Having a maximum of one guardian per child at the centre (but ask families to wherever possible, only have one guardian per family)

We understand certain suburbs in Melbourne have been identified as ‘hot zones’ by the Victorian Government and are currently in lockdown. As there are no Kingswim centres located in these suburbs we intend to open all centres across Victoria. We ask that any families residing in these identified hot zones adhere to government restrictions and do not return to swimming until these restrictions ease.

We are continually monitoring the situation as it evolves, and based upon criteria set by the state government for identified hot zones, are prepared to adapt should Kingswim centres be located in any newly identified hot zones.

The criteria set by the state government is:

  • Step 1: Identify priority LGA with more than 2x to state case rate
  • Step 2: Review all postcodes within this LGA
  • Step 3: Identify priority suburbs with more than five cases AND rate greater than 20 per 100,000.

In order to open, we need to comply with the government regulations and our program can accommodate 20 people in our pools a time. We understand the capacity of our program will not be able to accommodate all of our existing families to return to swimming.

For families already enrolled in our Learn to Swim program, we ask that you fill out this form to register your interest if you would like to returning to swimming lessons the week beginning 13 July 2020. We will then organise our program based on this information.

For families not currently enrolled in our Learn to Swim program, we ask that you fill out a general enquiry form and our Customer Care team will be in contact with you to confirm any details. Please note, as we re-open with reduced capacity, we are prioritising families with current enrolments for places within our program.

Anyone who is unable to be placed in a class due to reduced capacity, will be placed on a waitlist.

If a space becomes available, or restrictions from the government increase, we will be in touch to book you into your class.

Our centres in Victoria are open from Monday 13 July.

See below for information around reopening our centres.

 

ACT

We are excited to announce that from Monday 6 July, centres across ACT will re-open for Aquacise classes.

There will be a few temporary changes to the way in which you can book onto the Aquacise program:

Monday 6 July to Sunday 19 July

Classes during these dates will need to be booked on a casual basis. There will be no permanent spots available during these dates. If you are interested in attending Aquacise for this fortnight, you will need to call our Customer Care team to make a booking. Once classes are full we will place people on a waitlist.

From 20 July

Kingswim will resume our regular booking system, meaning you will be able to attend the sessions you are permanently booked into.

As it stands, centres across ACT will not resume Learn to Swim programs for the time being. While we will be able to run our Fast Track program on the week of Monday 13 July, Kingswim is working to understand how we can run our regular Learn to Swim programming based on current territory government restrictions.

We are waiting on clarification for a lifting of restrictions in regards to two points:

  • that we do not have to maintain social distancing in the water, as this is essential for us to ensure most importantly we can perform our lessons safely, as well as ensure children are receiving the appropriate guidance in the water to learn correct swimming technique
  • the maximum of four swimmers per lane to be lifted.

 

Queensland

The Queensland Government has just recently endorsed a Swimming Pool and Aquatic Centre Industry COVIDSafe plan. This means we are able to re-open our centres located in CarindaleLutwyche, and Robina as we have taken the necessary steps to implement and comply with the industry’s COVIDSafe Plans.  

These eased restrictions include:

  • the number of adults in our centre can exceed the current State limits, up to the maximum capacity of the centre, as determined by the one person per four square metre rule
  • there is no limit in the pool or per lane for swimmers of school age and under
  • our swimming teachers can be in the water with the children, providing supervision for safety and any necessary hands on correction

Our Queensland centres are open as of Monday 22 June.

For more information, jump to the reopening our centres section. 

 

New South Wales

The New South Wales Government has just recently lifted the relevant restrictions effective from Saturday 13 June, allowing us to open our program, as well providing a COVID-19 Safe Plan for swimming pools. We are able to re-open as we have taken the necessary steps to implement and comply with the industry’s COVID-19 Safety Plan.  

Since the NSW Government has made these changes, we can operate with eased restrictions in our centre, ensuring we can safely operate our programs at the high quality level our families are used to. These eased restrictions include:

  • the number of people in our centres can be up to the maximum capacity of the centre, as determined by the one person per four square metre rule
  • the number of people in the pool is in line with one person per four square metres
  • our swimming teachers can be in the water with the children, providing supervision for safety and any necessary hands on correction

Our NSW centre is open as of Monday 22 June.

For more information, jump to the reopening our centres section. 

 

Reopening our centres

We have been working hard during our closure period to ensure our centres are ready for your return. Some additional measures have been put in place to ensure the safety and wellbeing of staff and families. 

These measures include:

  • taking temperatures when you arrive in centre. Anyone with a temperature of 38°C will not be able to enter the centre)
  • hand sanitising stations provided upon entry
  • markers on the floor and seats to help assist with 1.5m social distancing guidelines
  • card-only payments.

When you arrive in centres, you will also see that:

  • we are limiting attendance to one guardian per family allowed in centre (wherever possible)
  • we will not be selling food or beverages for a while 
  • a member of our team will be constantly cleaning the centre, including frequently used surfaces
  • our water fountains will be closed, so please bring a drink bottle.

In Queensland, the current government regulations require us to close access to change room facilities and showers until further notice. This means our families will need to arrive at the centre ready to swim and leave promptly afterwards. Toilet facilities will be open for use. 

Please note, the Victorian, New South Wales and ACT State and Territory Governments have allowed changing room facilities to be open, but we ask that you note the following measures:

  • wipe down the benches before and after use with the provided wipes
  • don’t use showers marked as closed to ensure social distancing
  • hair dryers will not be available for use
  • exit as quickly as possible to ensure everyone can use the facilities.

Watch our video on what to expect when you return to centres.

 

Debits and credits

We normally run our debits on the 15th of each month and our next debit will be on Wednesday 15 July, two days after reopening centres in Victoria.

For families in Victoria who are successful in securing a booking for Monday 13 July or Tuesday 14 July, please note, along with the regular monthly debit on 15 July, we will run another, out of cycle debit on the 13 July to cover your first lesson back with us.

Debited amounts for July may be less than normal as all families who have credits on their account due to our closure in March will see these used in their next debit.

If you are unsuccessful in securing a place when we reopen or if you do not wish to return yet, your credits will remain on your account, until we are able to place you in our program and you will not be a part of the July debit.

 

Should you need to contact us:

If you have a question, please feel free to contact us via email at info@kingswim.com.au. During this time, it may take longer than usual to receive a response from us. We thank you for your patience and we will get back to you as soon as we can.

Frequently Asked Questions

Which Kingswim centres are open?
What safety measures are you putting in place?
Where is the best place to look for updates or information from Kingswim?
What happened to my account and debits while centres were closed?
What happens to the swims I missed?
Are you taking enrolments when you reopen?
Are your change rooms closed?
What will I need to bring with me for swimming lessons?
Are Adult Learn to Swim Classes running?
Are Baby Play classes running?
What if my question hasn’t been answered?

Kingswim Resources

Download our Kingswim Activity Book!

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Download Edition 2 of our Kingswim Activity Book!

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Hey Kids! We’re back! Information for Children

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Kingswim Centres are Reopening! Information for Parents

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