COVID-19 Updates

Updated Monday 3 August 2020, 2:30pm

Kingswim centres in Victoria to remain closed until further notice as metropolitan Melbourne moves into Stage Four restrictions.

On Sunday 2 August the Victorian Government declared a ‘state of disaster’ and announced that metropolitan Melbourne will head into to Stage Four restrictions from 6.00pm Sunday 2 August.

Kingswim centres in Victoria therefore remain closed until further notice.

We pass on our best wishes to all families at this time.

To address issues regarding capacity at Kingswim centres across ACT, there are new guidelines in place regarding the availability of change rooms and showering facilities, effective from Wednesday 29 July.

Change tables for infants will remain available for families at these times.

Kingswim centres across ACT resumed regular Learn to Swim programs from Monday 20 July. This follows the opening of ACT centres on 6 July for Aquacise classes.

Kingswim centres across Queensland and NSW resumed regular Learn to Swim programs on Monday 22 June.

Kingswim centres in Victoria remain closed until further notice.

Read below for State and Territory-specific updates.

You can also access information on:

We encourage families to watch this video so you are aware of new measures currently in place at our centres as we work to ensure the safety and wellbeing of our families, staff, and the community as our number one priority.

Need help explaining the changes to your little ones? We’ve made a child friendly version of our video so that everyone feels comfortable coming back to swimming.

ACT

To address issues regarding capacity at Kingswim centres across ACT, there are new guidelines in place regarding the availability of change rooms and showering facilities, effective from Wednesday 29 July.

These facilities will not be available for use at the following times:

Deakin:

  • Thursday afternoons
  • Sundays

Macgregor:

  • Weekday afternoons
  • Saturdays
  • Sundays

Majura Park:

  • Saturdays
  • Sundays

Change tables for infants will remain available for families at these times.

At the conclusion of swimming lessons, we ask families to wrap up their little ones in a towel, dressing gown or warm clothes, leave the centre promptly, and change at home.

We also ask families to take these steps where possible, even at times when change rooms are available. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Our ACT centres are open for Aquacise as of Monday 6 July, and Learn to Swim programs as of Monday 20 July.

For more information, jump to the reopening our centres section. 

 

Queensland

The Queensland Government has amended the Swimming Pool and Aquatic Centre Industry COVIDSafe plan. This means our centres located in CarindaleLutwyche, and Robina will have change rooms available for families to use from 13 July. 

Our Queensland centres are open as of Monday 22 June.

For more information, jump to the reopening our centres section. 

 

Victoria

On Sunday 2 August the Victorian Government declared a ‘state of disaster’ and announced that metropolitan Melbourne will head into to Stage Four restrictions from 6.00pm Sunday 2 August.

Kingswim centres in Victoria therefore remain closed until further notice.

We pass on our best wishes to all families at this time.

Stage Four restrictions mean:

  • Only one person per household may leave the house to shop for essential items within 5km of home
  • You may complete one hour of daily exercise within 5km of home with only one other person
  • A curfew from 8pm – 5am is in place where you may only leave the home to give or receive care or to go to/from work.

We know this is disappointing and truly miss seeing our families. But the government is making decisions with the best interests of our community in mind, and we must all work together to reduce the spread.

To find out more about COVID-19, please visit the DHHS website. We will provide further information as new information comes to light. 

 

New South Wales

The New South Wales Government has just recently lifted the relevant restrictions effective from Saturday 13 June, allowing us to open our program, as well providing a COVID-19 Safe Plan for swimming pools. We are able to re-open as we have taken the necessary steps to implement and comply with the industry’s COVID-19 Safety Plan.  

Since the NSW Government has made these changes, we can operate with eased restrictions in our centre, ensuring we can safely operate our programs at the high quality level our families are used to. These eased restrictions include:

  • the number of people in our centres can be up to the maximum capacity of the centre, as determined by the one person per four square metre rule
  • the number of people in the pool is in line with one person per four square metres
  • our swimming teachers can be in the water with the children, providing supervision for safety and any necessary hands on correction

Our NSW centre is open as of Monday 22 June.

For more information, jump to the reopening our centres section. 

 

Reopening our centres

We have been working hard during our closure period to ensure our centres are ready for your return. Some additional measures have been put in place to ensure the safety and wellbeing of staff and families. 

These measures include:

  • taking temperatures when you arrive in centre. Anyone with a temperature of 38°C will not be able to enter the centre
  • hand sanitising stations provided upon entry
  • markers on the floor and seats to help assist with 1.5m social distancing guidelines
  • card-only payments.

When you arrive in centres, you will also see that:

  • we are limiting attendance to one guardian per family allowed in centre (wherever possible, however an absolute maximum of one guardian per swimmer)
  • we will not be selling food or beverages for a while 
  • a member of our team will be constantly cleaning the centre, including frequently used surfaces
  • our water fountains will be closed, so please bring a drink bottle.

For contact tracing purposes, we require all visitors who are not the primary account holders to sign in using this form when arriving at Kingswim centres for swimming lessons.

This information is required by the government and will only be used for the purposes of easily contacting you in the event that there is a confirmed case of COVID-19 at a Kingswim centre.

If you are the primary account holder, you do not need to complete this form as we will already have your contact information.

Current restrictions across ACT, New South Wales and Queensland Governments have allowed changing room facilities to be open, but we ask that you note the following measures:

  • wipe down the benches before and after use with the provided wipes
  • don’t use showers marked as closed to ensure social distancing
  • hair dryers will not be available for use
  • exit as quickly as possible to ensure everyone can use the facilities.

While ACT restrictions allow change room facilities to be open, to address issues regarding capacity at centres, there are new guidelines in place regarding the availability of change rooms and showering facilities at certain times of the week, effective from Wednesday 29 July.

These facilities will not be available for use at the following times:

Deakin:

  • Thursday afternoons
  • Sundays

Macgregor:

  • Weekday afternoons
  • Saturdays
  • Sundays

Majura Park:

  • Saturdays
  • Sundays

Change tables for infants will remain available for families at these times.

At the conclusion of swimming lessons, we ask families to wrap up their little ones in a towel, dressing gown or warm clothes, leave the centre promptly, and change at home.

We also ask families to take these steps where possible, even at times when change rooms are available. This will assist us greatly in managing the capacity and flow of all people at our centres and ensure an enjoyable experience for everyone.

Watch our video on what to expect when you return to centres.

 

Debits and credits

We normally run our debits on the 15th of each month. Our next debit for ACT centres will be on Monday 20 July, upon our reopening.

The amount you will be charged may differ from your regular monthly amount for two reasons:

  • It will be a shorter month than usual for some families, so we will pro-rata the amount
  • A lot of our families will have credit on their account from our closure in March

As we will not be re-opening centres in Victoria, families in this state will not be debited for this month.

For families in Victoria who attended our Fast Track program, you will be entitled to reimbursement for half of the program cost, as we were unable to run two of the four days. This amount will be credited to your account, which can go towards your weekly Learn to Swim lessons upon your return.

 

Contacting the Customer Care Team

From Tuesday 21 July, members of our Customer Care Team are working remotely from home.

All calls and enquiries will be directed through to this team, to ensure that our staff in centres can focus on running our programs and maintaining new safety measures put in place.

While you can still contact us via phone, it may take a little longer to reach you due to these changes. Please be mindful when speaking with our team over the phone, there may also be background noises that come with working from home, including furry friends or little ones.

To help us get to all family enquiries as soon as possible, we ask families to email us at info@kingswim.com.au. If required, our team will be able to call you to assist with your enquiry. We appreciate all of our families’ understanding and support during this time.

Frequently Asked Questions

What safety measures are you putting in place?
Where is the best place to look for updates or information from Kingswim?
What happened to my account and debits while centres were closed?
What happens to the swims I missed?
Are you taking enrolments when you reopen?
Are your change rooms closed?
What will I need to bring with me for swimming lessons?
Are Adult Learn to Swim Classes running?
Are Baby Play classes running?
What if my question hasn’t been answered?

Kingswim Resources

Hey Kids! We’re back! Information for Children

learn more

Kingswim Centres are Reopening! Information for Parents

learn more

Download our Kingswim Activity Book!

learn more

Download Edition 2 of our Kingswim Activity Book!

learn more

Download Edition 3 of our Kingswim Activity Book!

learn more